“Senior officials of the ministry will hold an interactive meeting with the vendor and team of the new I-T portal that is Infosys, on June 22 between 11 am and 1 pm,” the Central Board of Direct Taxes (CBDT) said in an official statement.
Other stakeholders including members from Institute of Chartered Accountants of India (ICAI), auditors, consultants and taxpayers will also be a part of the interaction.
“Written representations on the problems/difficulties faced in the portal have also been invited from the stakeholders. Representatives from Infosys team will be present to answer queries, clarify issues and receive inputs on the working of the portal and sort out issues faced by the taxpayers,” the CBDT circular added.
Ever since its launch on June 7, the new I-T e-filing portal has been experiencing numerous technical glitches. Taxpayers and tax professionals both have been complaining that are unable to log in or carry out any transactions through the website — be it uploading a relevant form or replying to a notice from I-T department.
Taking cognisance of the situation finance minister Nirmala Sitharaman had urged Infosys and its co-founder Nandan Nilekani to ensure that the new website doesn’t “let down taxpayers in the quality of service being provided.”
The much awaited e-filing portal 2.0 was launched last night 20:45hrs.I see in my TL grievances and glitches.Ho… https://t.co/oLRn72MbEo
— Nirmala Sitharaman (@nsitharaman) 1623132906000
In response to the finance minister’s tweet, Nandan Nilekani had observed that the portal was facing some technical issues and assured that Infosys was working to resolve them.
The new tax portal, which seeks to offer enhanced and intuitive user experience, has been developed by Infosys.
In 2019, the IT major was awarded a contract to develop the next-generation tax filing system to reduce processing time for returns from 63 days to one day and expedite refunds.
(With inputs from agencies)