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Google got 27,762 complaints from Indian users in April – Times of India


BENGALURU: Google said it received a total of 27,762 complaints in April from individual users in India about content on its platform, and removed 59,350 items. The disclosure came as part of its maiden monthly transparency report, a requirement under India’s new IT rules that came into effect from May.
Most of the complaints were related to copyright infringements (96%), with the others being trademark (1.3%), defamation (1%) and other legal issues (1%).
Government complaints are not part of this. The company said it publishes government requests for content removals on a biannual basis in its existing Transparency Report.
“To allow sufficient time for data processing and validation, there will be a two-month lag for reporting. In future reports, data on removals as a result of automated detection, as well as data relating to impersonation and graphic sexual content complaints received post May 25, 2021, will be included. We are committed to making improvements in the upcoming iterations of the report based on feedback from all stakeholders, including providing more granular data,” Google said.
The new IT rules ask significant social media intermediaries (SSMI) to “publish periodic compliance report every month mentioning the details of complaints received and action taken thereon, and the number of specific communication links or parts of information that the intermediary has removed or disabled access to in pursuance of any proactive monitoring conducted by using automated tools or any other relevant information as may be specified.”





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